:30:00
But don't expect an easy road.
:30:02
No, no, no.
:30:04
An easy road -- comma --
don't expect one.
:30:07
l will not hold your hand.
l'm not even gonna touch it.
:30:11
Now, what l want all of you
to do is to stand up.
:30:14
Come on. Let's go.
Stand up.
:30:16
And l want you to look
underneath your seat. Go ahead.
:30:19
Taped to the bottom,
each of you will find a $1 bill.
:30:24
Now, what did we learn
from this exercise?
:30:28
We learned you have to get off
your ass to make a buck.
:30:36
Down.
:30:37
Thank you.
:30:39
Now, we don't actually learn
to make bucks here,
:30:42
but we do learn
to treat our passengers...
:30:48
...like royalty.
:30:50
Yeah.
:30:51
So, shall we get started?
:30:58
There's an oxygen mask
up above you...
:31:00
On a hidden shelf.
:31:03
Before helping the people
who love you,
:31:06
put it on yourself.
:31:08
-Excuse me, miss.
-Yes?
:31:09
This is first class.
:31:10
l want my hand towels.
l want my little booties.
:31:13
And l want my warm nuts!
:31:15
Warm nuts.
Here you go.
:31:16
You call these warm nuts?
:31:18
l've felt warmer nuts
on a polar bear!
:31:20
Stop it!
:31:22
No.
:31:24
What did we learn here?
:31:25
Upon encountering a DP,
or a disgruntled passenger,
:31:29
take the following steps.
:31:30
"A" -- Listen.
:31:32
Two -- Acknowledge.
:31:34
And "C" -- Explain.
:31:37
And on a more personal note,
:31:39
l have actually felt
a polar bear's nuts. Yeah.
:31:42
Quite toasty warm.
:31:45
Get those masks on!
:31:46
Louder!
:31:47
There's an oxygen mask up above you
:31:51
on a hidden shelf.
:31:52
Before helping the people
who love you...
:31:55
We learned to keep our heads,
:31:57
to stay calm, and to not get
freaked out, okay?