:06:00
I hated myself.
:06:04
No, here's what it was...
I hated my place in the world.
:06:15
I had so much to say,
and no one to listen.
:06:20
And then it happened...
:06:25
It was the oddest,
most unexpected thing...
:06:30
I began writing
what they call a mission statement.
:06:34
A suggestion
for the future of our company.
:06:39
A night like this doesn't come along
very often. I seized it.
:06:45
What started out as one page,
became 25.
:06:49
I was my father's son again.
:06:52
Remembering the simple pleasures
of this job.
:06:57
The way a stadium sounds
when a player performs well.
:07:01
The way we're supposed
to help them in health and injury.
:07:06
With so many clients,
we had forgotten what was important.
:07:10
I wrote and wrote ...
and I'm not even a writer.
:07:15
I was remembering my mentor
Dicky Fox, who said:
:07:20
The key to this business
is personal relationships.
:07:24
Suddenly, it was all clear.
The answer was fewer clients.
:07:29
Less money. Caring for them
and caring for ourselves.
:07:34
Just starting our lives... really!
:07:38
I'll be the first to admit,
what I was writing was touchy-feely.
:07:43
I didn't care. It was the me
I'd always wanted to be.
:07:52
I went out and
printed up 110 copies.
:07:56
Even the cover looked like
the "Catcher in the Rye".