:13:20
Nadia...
:13:21
this isn't gonna work.
I'm sorry.
:13:28
I'm booking a flight
for you... today.
:13:32
I'm sorry.
:13:49
"John Buckingham,
deputy head of new business,
yearly report.
:13:54
"John listens
and comprehends well.
:13:56
"When communicating, he selects
the most efficient methods
:13:58
"and displays effective
verbal-communication skills
:14:01
in dealing with both
customers and colleagues."
:14:05
Could you cash this,
please?
:14:07
So, John, did you have
a good weekend?
:14:10
Uh, yeah, pretty good.
:14:12
Do anything special?
:14:18
No.
:14:19
Do you want it
in &10s?
:14:22
"In January, John narrowly
missed promotion
:14:23
"to head of new business
at the branch,
:14:26
"but was rewarded in March
:14:28
"when he became
a trusted holder of the keys
to the vault.
:14:31
"This was to mark 10 years
on-the-floor service.
:14:35
"Customer relations --
although John
:14:37
"is sometimes reticent
in engaging with customers,
:14:39
"on one occasion,
:14:40
"John showed first-class
communication skills
:14:44
"in a delicate
customer situation.
:14:46
"Problem solving --
:14:48
"John identifies most problems
within appropriate time frames.
:14:52
"He usually resolves
or minimizes most problems
:14:55
"before they grow
into larger problems.
:14:57
"As a local boy,
:14:59
"John is a recognizable face
to customers,