:14:01
in dealing with both
customers and colleagues."
:14:05
Could you cash this,
please?
:14:07
So, John, did you have
a good weekend?
:14:10
Uh, yeah, pretty good.
:14:12
Do anything special?
:14:18
No.
:14:19
Do you want it
in &10s?
:14:22
"In January, John narrowly
missed promotion
:14:23
"to head of new business
at the branch,
:14:26
"but was rewarded in March
:14:28
"when he became
a trusted holder of the keys
to the vault.
:14:31
"This was to mark 10 years
on-the-floor service.
:14:35
"Customer relations --
although John
:14:37
"is sometimes reticent
in engaging with customers,
:14:39
"on one occasion,
:14:40
"John showed first-class
communication skills
:14:44
"in a delicate
customer situation.
:14:46
"Problem solving --
:14:48
"John identifies most problems
within appropriate time frames.
:14:52
"He usually resolves
or minimizes most problems
:14:55
"before they grow
into larger problems.
:14:57
"As a local boy,
:14:59
"John is a recognizable face
to customers,
:15:01
"and so a valuable tool
:15:03
"in maintaining
lasting relationships,
:15:05
"although John still has
some reluctance to --
or has problems in --
:15:08
"carving out new relationships
face to face.
:15:13
"Judgment --
:15:15
"John makes able decisions
in most areas of his job.
:15:17
"John follows instructions
conscientiously
:15:19
"and responds well
to personal directions...
:15:23
"and in most situations,
assumes responsibility
:15:26
"for his own actions
and outcomes.
:15:29
"On the whole, John grasps
the central principles of
banking for the new century.
:15:34
"He understands
and responds to
:15:36
"the power structure
on the floor.
:15:38
"In conclusion, John should be
satisfied with his performance.
:15:41
"This has been a sound,
workmanlike year for him...
:15:44
...much the same as last year."
:15:48
Thank you.
I think that's very fair.