:26:18
Sit down, Bob.
:26:24
I'm not happy, Bob. Not happy.
:26:29
- Ask me why.
- OK. Why?
:26:32
Why what? Be specific, Bob.
:26:34
- Why are you unhappy?
- Your customers make me unhappy.
:26:37
- You've gotten complaints?
- Complaints I can handle.
:26:40
What I can't handle is your customers'
inexplicable knowledge
:26:44
of Insuricare's inner workings.
They're experts. Experts, Bob.
:26:48
Exploiting every loophole,
dodging every obstacle.
:26:51
They're penetrating the bureaucracy.
:26:53
- Did I do something illegal?
- No.
:26:56
- We shouldn't help our customers?
- The law requires that I answer no.
:27:00
- We're supposed to help people.
- Help our people.
:27:03
Starting with our stockholders.
Who's helping them out, huh?
:27:10
You know, Bob, a company...
:27:14
Is like an enormous clock.
:27:15
...is like an enormous...
Yes. Precisely.
:27:19
It only works if all
the little cogs mesh together.
:27:24
Now, a clock needs to be cleaned,
well-lubricated and wound tight.
:27:29
The best clocks have jewel movements,
cogs that fit, that cooperate by design.
:27:35
I'm being metaphorical, Bob.
Know what I mean by cooperative cogs?
:27:39
Bob?
:27:41
Bob? Look at me
when I'm talking to you, Parr.
:27:43
- That man out there needs help.
- Don't change the subject.
:27:47
- We're discussing your attitude.
- He's getting mugged.
:27:50
- Let's hope we don't cover him.
- I'll be back.
:27:52
Stop right now or you're fired.
:27:58
Close the door.