:53:01
You know how to do that, like your dad.
:53:03
He knew what people wanted to hear
and what people needed to hear.
:53:07
That's what selling is about. The people
are buying you, not just brake pads.
:53:12
Hey, everybody, it's Tony Robbins.
:53:17
- Maybe you're right.
- I think I am.
:53:19
Look at this guy. Caught him right after
Thanksgiving. I need a pooper-scooper.
:53:33
I like your line, and I like your prices.
But there's a problem.
:53:37
There's no guarantee on the box.
:53:39
If something breaks down you can call
me, even if I'm home watching TV.
:53:43
Callahan has guaranteed
every part sold since 1925.
:53:46
Maybe so, but it's not on the box.
It should always be on the box,
:53:50
comforting you, calling out
"I'll never let you down. "
:53:53
"But if I do,
I'm gonna make things all better. "
:53:56
Our brake pads are made
with non-corrosive...
:53:58
Son, my customers need to see that
little label looking 'em right in the eye.
:54:03
Hey, you can get a good look
at your butcher...
:54:06
What?
:54:06
- Remember, chicken wings.
- Chicken wings?
:54:09
- All right, about guarantees...
- Fellas, you just ran out of time.
:54:16
Chicken wings.
:54:18
Let's think about this for a sec, Ted.
:54:21
Why would somebody put
a guarantee on a box?
:54:24
- Very interesting.
- Go on, I'm listening.
:54:27
The way I see it, Ted,
a guy puts a fancy guarantee on a box
:54:30
cos he wants you to feel
all warm and toasty inside.
:54:32
- Yeah. Makes a man feel good.
- Of course it does. Why shouldn't it?
:54:36
Put that box under your pillow at night,
:54:38
the Guarantee Fairy might come by
and leave a quarter. Am I right, Ted?
:54:43
What's your point?
:54:44
The point is, how do you know
the fairy isn't a crazy glue-sniffer?
:54:50
He sneaks into your house once.
That's all it takes.
:54:53
Next thing, there's money missing
and your daughter's knocked up.
:54:58
Why do they put a guarantee
on the box, then?